Cancellations for stays must be made via email, directly with the park and must be more than 30 days prior to arrival.
Failure to receive outstanding balances 30 days prior to your arrival will result in the automatic cancellation of your reservation and the forfeit of the initial deposit.
Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways:
The deposit amount is refundable, less a $30 administration fee per booking, or
The full deposit amount is held as a credit to put towards a future stay with BIG4 Aireys Inlet, to be used within 6 months. Credits are non refundable.
Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.
Cancellations must be made in writing, via email.

Change of dates must be made up until 30 days prior to arrival, subject to availability.
Change of dates made within 30 days are also subject to availability. Any changes of rates for the new travel dates will require payment of the difference at the time the changes are applied.
Reducing the number of nights for a current booking, (within 30 days of arrival), will result in a held guest credit for 6 months – these nights are non-refundable.
Any minimum night stays that were current at the time of your booking will still apply.
Early departure: No refunds or held credits will be given should you decide to reduce your stay as an in-house guest.

It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.

To confirm your reservation/s, a deposit is required at the time of booking via credit card or BPAY. Payment of the deposit via BPAY requires actioning immediately to allow for processing, in order to confirm the reservation.
Failure to receive a deposit will result in automatic cancellation of the booking/s.
Payment of the final remaining balance is due prior to 30 days of your arrival date.

Check-in is from 2pm onwards.
Every effort is made to accommodate guests arriving prior to our standard check-in time. However,  guests designated accommodation or site may not be immediately available.

Check-out is prior to 10am
Requests for late check-outs are subject to availability at time of request. Pending availability, late check outs may incur an additional charge.

Late Night Arrivals
Guests arriving outside of office hours must make contact directly with the park to make alternative arrangements.
BIG4 Aireys Inlet is open every day except Christmas Day 
No arrivals or departures for accommodation can be scheduled for this day.

Our cabins are supplied with a complimentary starter pack of dishwashing liquid, soap/body wash, shampoo, conditioner, toilet paper, tissues, tea, coffee, sugar and milk. Replenishment of these items is the responsibility of the guest.

Please note, that for cabins a maximum number of occupants applies for each cabin style, as noted on our website. These maximums include infants and cannot be exceeded. For sites, up to six occupants (including children and infants) per site. All bookings at the park must include one adult (over 18 years of age) in the reservation and all children must be accompanied by an adult during their stay.

BIG4 Aireys Inlet reserves the right to request proof of age (adult or child).
Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2003 which states “Children under the age of 9 years are not permitted to use the top bunk, children must not play on the top bunk.” Please take this into consideration when making your booking.

Linen is provided for all paid guests.

Day visitors are only permitted if they are visiting an existing guest staying within the premises. We ask that you please check with reception prior to arranging any visitors and that visitors are required to fill in a registration form at reception.

BIG4 Aireys Inlet is a family orientated park. With this in mind, a 10pm noise curfew applies to ensure enjoyment for all guests.
A BIG4 Aireys Inlet representative is accessible 24 hours a day after hours calls are for emergencies only.
Parents are responsible for their children’s actions on their bikes (helmets must be worn) and for general behaviour around the park. Please be aware that the roads within the park are shared zones. Children under 12 years old must be supervised in the playground/jumping pillow area and in and around amenities blocks.

Pets are permitted on designated sites and cabins with prior approval from management subject to the conditions of our Pet Policy. Pets are not permitted in the Park during Summer School Holidays. Please check with our Guest Services Team for exact dates.

Strictly only one vehicle is allowed per site/cabin. Limited parking for additional/visitor’s cars is available outside the front fence of the park. Please contact reception prior to arrival if you are bringing a trailer or boat as we cannot guarantee space to park these on-site.

Fires are not permitted in the park (including coal based BBQs), other than our seasonal communal Fire Pit which is to be lit and managed by park staff only.

We (BIG4 Aireys Inlet) reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
BIG4 Aireys Inlet reserves the right to refuse a booking at any time from any person reasonably believed to

• Not be the person named on the booking request.
• Be deemed to be carrying out unlawful activities.
• Not be the person named on the credit card or not be authorised to use the card.
• Not be able to pay for any charges.
• Who may cause damage to the property of the park or other guests
• That may exhibit socially unacceptable behaviour.
• Be younger than 18 years and not accompanied by a responsible person over that age.
• Be concealing a dog or other unauthorised animal.

Every BIG4 Park is independently owned, which means every park will be run differently with varying prices, discounts, facilities etc.